FOCUS ON HVAC CUSTOMER SERVICE SATISFACTION 

The number one goal of an HVAC contractor ought to be the total satisfaction of the customer.
Due to varying operating factors - SEER Payback cannot be Accurately Represented to Consumers
    with Darrell Udelhoven

THE HVAC CUSTOMER SERVICE FOCUS on  WHAT WILL SATISFY YOUR CUSTOMER'S NEEDS?

My advice to those looking for the right HVAC contractor is to take notice to what they are trying to sell you. Is it merely product & SEER Ratings, or is it the ultimate in overall comfort, energy savings, investment payback & customer optimal satisfaction?

"The customer service satisfier," - will present an overview of all the important things to be performed, "prior to selecting equipment," toward reducing energy consumption, while delivering decades of optimal efficient comfort level performance.

Depending on the specific climate, the ductwork & airflow conditions, - Ultra High SEER equipment may not deliver high SEER performance unless all those other energy conservation factors are optimized. That includes doing everything that provides long-term cost-effective payback to the customer.

The contractor will always place first & foremost the customer's interest' & provide the information that will help each customer achieve those objectives. Narrow tunnel vision, "mere SEER product selling" is not a good thing for the simple reason that if ductwork, airflow & other problems are not resolved the Ultra High SEER can have a higher result in unsatisfied customers' that could do harm to he reputation of our HVAC industry.

 The contractor's focus should always be on satisfying the customer's comfort & energy conservation needs, NOT focusing on selling you the highest SEER Rated equipment.

Many differing diverse factors enter into both the actual EER & the SEER performance of a specific HVAC system.

For example, SEER is based on cycling efficiencies at Part Load Factors (PLF):
The SEER of a system is determined by multiplying the steady state Energy Efficiency Ratio (which is the EER) measured at conditions of 82°F outdoor temperature, 80°F dB/ 67°F wb 50% RH Indoor Entering Air temperature by the “Part Load Factor” (PLF) of the system.
The PLF is a measure of the cyclic performance (CD) of a system and is calculated as follows: CD is Cyclical Data
PLF    = 1.00 -  (CD X's 0.5)

"The cyclic performance (CD) value in the above equation has been determined by the government to be 0.25." The government contends that the Part Load Factor (PLF) should equal: 
[1.00  -  (.25 x .5)] = .125
1.00 - .125 = 0.875, which yields: PLF  of 0.875
The fact that the equation is predicated on an 82°F Outdoor Ambient Temperature (OAT) skews the situation for a hot humid climate, where the majority of the time, properly sized equipment would have few cycles.

If you want satisfied customers' & longterm word of mouth referrals, - forget narrowly focusing on selling SEER & all the bells & whistles & simply provide the ultimate in overall customer SERVICE SATISFACTION.
- Darrell Udelhoven

Please write me if you have anything you'd like to contribute! - Darrell 


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    Darrell Udelhoven - udarrell
    Empowerment Communications
    Covering The Real Political Issues
    Posted: 05/16/08; Edited: 05/29/08